Shipping policy

At kalmlyn.store, your health and wellness are our top priorities. Because our products are dietary supplements and ingestible goods, we must enforce strict health and safety standards. Please review our policy below regarding returns and refunds.
1. 30-Day Return Window
We accept return requests within 7 days of your delivery date. To be eligible for a return, your item must be unopened, unused, completely sealed, and in the same pristine condition that you received it.
2. Safety & Hygiene Exceptions
Due to the safety-sensitive nature of dietary supplements, we cannot accept returns or issue refunds for any bottles that have been opened, unsealed, or tampered with. If a product safety seal is broken, the sale is final.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged during transit, defective, or if you received the wrong item, we will make it right immediately at no extra cost to you.
  • Please inspect your order upon delivery.
  • Contact us at [Insert Your Support Email, e.g., support@kalmlyn.store] within 48 hours of delivery.
  • Include your order number and clear photos of the damaged item or incorrect package.
  • We will arrange a free replacement or a full refund for validated claims.
4. How to Initiate a Return
Do not send your purchase back to the sender address listed on your shipping label. Our fulfillment warehouses cannot process unauthorized returns, and your package will be lost.
To start a return, please follow these steps:
  1. Email our support team at [luhamborenson@gmail.com] with your order number and reason for return.


  2. If approved, we will provide you with the correct return warehouse mailing address and a Return Authorization number.
  3. Package the unopened item securely and ship it to the provided address.
Please note: Customers are responsible for paying their own return shipping costs for change-of-mind returns. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected by our warehouse team, we will send you an email notifying you of the approval or rejection of your refund.
If approved, your refund will be automatically processed and applied to your original method of payment within 5 to 7 business days. Please note that your bank or credit card company may take additional time to post the transaction to your account.